Privacy Policy
Last updated: October 2025
Your privacy is important to us. This policy explains how Nexxteq collects, uses and protects your personal information.
About this Policy
This policy explains how Nexxteq collects, uses, and protects personal data when you use our website, smart home and office solutions, or contact us directly. We process data lawfully, fairly, and transparently, per the EU General Data Protection Regulation (GDPR). Registered office: Ghent, Belgium.
What We Collect
We collect information needed to deliver and improve our services: contact details (name, email, phone, address), project details (installation site, system preferences, floor plans), technical data (device types, IP address, browser type, system logs), usage data (anonymized data from smart devices for performance monitoring), and analytics data (via Google Analytics to understand website traffic).
How We Use Your Data
We use your data to respond to inquiries and provide quotes, deliver, configure, and maintain Nexxteq systems, manage billing and support, improve systems and customer experience, comply with legal and tax obligations, and analyze website traffic via Google Analytics. We never sell or rent your data.
Data Storage & Security
Data is stored on secure EU servers with encryption and access controls. Only authorized Nexxteq staff and certified partners access data when necessary for project delivery or support. Personal data is retained only as long as necessary for its collection purpose or as legally required.
Sharing Data with Third Parties
Data is shared only when required for service delivery (certified installers, cloud-service providers), payment and invoicing (trusted payment processors), and analytics (Google LLC). All third parties are bound by data-processing agreements ensuring GDPR compliance and confidentiality.
Google Analytics
Nexxteq uses Google Analytics to understand website visitor behavior. The tool collects pages visited, browser type, anonymized IP address, and time spent on site. Google Analytics cookies may be stored in browsers. Users can opt out by adjusting browser settings or visiting tools.google.com/dlpage/gaoptout. Analytics data is not combined with personally identifiable information.
Your Rights
Under GDPR, you have the right to access your personal data, request correction or deletion, restrict or object to processing, receive a data copy (data portability), and withdraw consent at any time. Requests can be made via [email protected], with responses within 30 days.
Cookies
Our website uses essential and analytical cookies. Essential cookies enable functionality; analytical cookies help improve performance. You can manage or delete cookies through browser settings.
Updates to this Policy
Nexxteq may update this Privacy Policy to reflect operational or legal changes. The latest version is always available at nexxteq.com/privacy.
Contact
For privacy questions or data requests, contact Nexxteq at [email protected] or visit nexxteq.com.